We collect your information for the safety of our guests, and to understand who we are accommodating at our properties, for the safety of our staff. In addition, website user and guest data is collected for statistical purposes.
We also collect our guests’ nationality, date of birth, gender, for statistical analysis purposes.
When you visit our websites, we may automatically log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to help us manage our websites and to collect broad demographic information for analytical use.
For reservations, we send guests confirmation emails and will therefore require your email address.
Exceptions may occur in the case of us needing to contact previous guests in relation to post or lost property.
In order for us to confirm a reservation for you, we do require some information. This will usually consist of:
Upon arrival, we will require the same information from your fellow travelers, please ensure they are all aware of this to ensure a quick and efficient check-in.
In order to guarantee reservations via all channels (telephone, website or smartphone application, but not restricted to), we require a full 16 digit debit/credit card number, name on the card, card type (we accept VISA, Master card or Maestro), three digit security code and the expiry date.
Your debit/credit card details are only used to secure your booking and ZO Rooms will only debit the account if you do not follow our cancellation procedure. Reservations that are cancelled at least 24 hours prior to arrival are not charged for, whereas no shows or failing to cancel in excess of 24 hours will incur a charge for the first night.
ZO Rooms respects guest privacy and will not sell or disclose guests’ personal information to any other person, business or third party unless in the case of an emergency and/or it is seen as part of our duty of care.
As an accommodation and leisure provider, we have guests returning to our properties on a regular basis. It is your duty to inform us if any of your personal information, which we hold about you, needs to be updated. We may contact you at any time, if you have booked accommodation with us and we suspect we hold false information about you.
The Internet is not a secure medium. However, we have put in place various security procedures, including firewalls that are used to block unauthorized traffic to our website.
No permission is needed to take photos or film at our properties. However, we do recommend asking for permission before photographing or filming other guests who are not part of your group. Verbal consent is solicited as a goodwill gesture.
On occasions we may commission crews to film or take photographs at our properties for promotional purposes. If you do not wish to be filmed or photographed, you are required to voluntarily leave the filming or photography area.
Other than that for the purposes referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged to do so (for example, if required to do so by court order or for the purposes of prevention of fraud).