What people are asking?

GENERAL INFO
  1. ZO Rooms is India’s fastest growing chain of premium budget hotels. ZO offers standardized, reliable and comfortable rooms at affordable prices across the country. Currently ZO Rooms is present in 35 cities with 500 hotels.

  2. Every city has multiple and strategically located ZO Rooms so that you can choose one as per your convenience. ZO will be available for you, where you need it most.

  3. ZO Rooms’ pricing starts at INR 999/- and the maximum it can go up to is INR 3,999/-. ZO’s aim is to find you the best rooms at best prices.

  4. The variability occurs due to the cost of living, locality and real estate prices of the concerned city. But be assured there is no hidden cost and all prices include taxes.

  5. A standardized room by ZO is one which is comfortable, hygienic and one that feels like ‘home away from home’. These rooms might look different structure wise but the services offered and feel will be same across. We have a stringent and comprehensive checklist of 150+ points which every property has to clear before coming under the ZO Rooms umbrella. Periodic planned and surprise audits are held to ensure quality.

  6. All rooms come with free Wi-Fi, LCD TV, freshly laundered linen, complimentary breakfast, friendly service and 24 hour hot water. The rooms are maintained aesthetically to suit the tastes of a modern traveller. Our in-house and fully dedicated Customer Love team is available for you 24x7. To further ease the guests, facilities of easy check-in & check-out and 24-hour security are offered. At an additional cost, at many properties offer services like laundry, on-call Doctor etc.

  7. ZWi-Fi is free but for telephone calls, you'll have to pay the appropriate amount based on actuals.

  8. The official check-in time is 12:00 pm and the check-out time is 10:00 am.

  9. ZO Rooms’ pricing starts at INR 999/- and the maximum it can go up to is INR 3,999/-. ZO’s aim is to find you the best rooms at best prices.

  10. The address as well as the Google Map location of each ZO Rooms can be found on the mobile app and the website. And as always our Customer Love team is more than happy to answer all questions over the phone.

  11. You get a complimentary breakfast at all ZO Rooms. At ZO Rooms, we have cafes and restaurants where you can enjoy some good food.

  12. You can book room only with identification of another city. Local IDs are not accepted.

  13. Couples who can provide a document proving that they are married can easily check into a ZO Rooms.However, as per local laws, hotels do not encourage unmarried couples.

  14. ZO Rooms’ pricing starts at INR 999/- and the maximum it can go up to is INR 3,999/-. ZO’s aim is to find you the best rooms at best prices.

  15. In most ZO Rooms you will also be given the facility of a personal locker absolutely free of cost for your luggage.


ESSENTIALS
  1. Yes, all rooms come with bedding and towels. In case you're staying beyond a day, our staff will change your bed-sheets and towels daily.

  2. The rooms at ZO Rooms are cleaned by our staff on daily basis and as per your request.

  3. Yes, in most ZO Rooms laundry service is available. But this comes at an additional nominal cost.

  4. Smoking zones are available in ZO Rooms, but all rooms are non-smoking.


BOOKING AND PAYMENTS
  1. The best way to book a ZO is through the ZO Rooms mobile app. The app offers ease, mobility and exclusive offers. You can also call the 24x7 Travel Desk: +91-9015-333-888. Another route to book with ZO Rooms is through our website. Bookings can also be made through online channels like Make My Trip, Cleartrip, GoIbibo etc.

  2. You can call and check on +91-9015-333-888. It varies from property to property and room to room.

  3. Not a problem! Just mail us regarding the error you have made or give us a call. We’ll resolve the issue.

  4. Yes! While booking via the mobile app or website you can pay using a Credit/Debit Card. You can also choose to pay at the hotel. The same conditions apply when booking through the Travel Desk - +91-9015-333-888.

  5. Yes, we take this matter seriously. To ensure the security of all credit card transactions, the details are encrypted using a secure server with 128/256-bit encryption and encoded into a non-usable form before they are transmitted over the internet to the bank.

  6. Not necessarily. Before making a booking though, please do check which Credit/Debit Cards are accepted by ZO Rooms. You can find this information on the details page for the property at the time of booking (prior to confirmation).

  7. This can happen because of the following reasons:

    1. You have reached your credit limit
    2. The card type is not accepted at the property
    3. Expiry date on the card precedes the reservation date
    4. There is a computer error or your bank/card issuer has refused the transaction

  8. This is based on the currency exchange rates provided by www.xe.com every day to our website booking engine.


PRICES/DISCOUNTS
  1. Please do get in touch with sales@zorooms.com for this.

  2. We love interacting with the amazing people on Facebook. That’s why our fans often receive exclusive discounts through offers or interesting contests.

  3. Our awesome mobile app (zoroo.ms/app) will keep you updated with all running offers. Also app users receive exclusive offers.


AFTER BOOKING IS DONE
  1. Once the booking is made, you will receive an email confirmation (on the email address provided while making the booking) with all the relevant details and the ‘Booking Reference Number’. You will also get the same confirmation on your mobile number.

  2. As soon as you confirm your booking and the required payment has gone through, the confirmation is shown on the screen. A confirmation email is then sent to your email address with all the relevant details.


CANCELLING A BOOKING
  1. To cancel or alter your booking please contact ZO Rooms at +91-9015-333-888.

  2. As per ZO Rooms’ policy, in case of booking cancellation, refunds would be made as explained below:

    1. Cancellation before 7 days: 75% refund
    2. Cancellation between 7 days-1 day: 50% refund
    3. Cancellation within 24 hours: No refund

    Mode of Refund: The amount would be directly credited in the bank account of the customer. Except when mentioned otherwise, at the time of booking.

    ZO Cash is not refundable under any circumstances except for failed bookings.

    *This policy would not apply for special dates.

  3. This situation is called a ‘No-Show’. In the event of a no-show without cancellation, ZO Rooms has the right to retain your deposit.